| Delta Airlines |
Hartfield Atlanta International Airport,
1030 Delta Blvd, P.O. Box 20706,
Atlanta,
GA
30320-6001 |
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www.delta-air.com
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(404) 715-2600
Fax: (404) 715-5042
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Delta started in 1924 as the world's first crop dusting company, hired by Southern farmers fighting a boll weevil scourge. Four years later, the company began passenger flights across the American South. Delta offered its first transcontinental flight in 1961 and started service to Asia in 1987. By 1991, Delta served more cities than any other U.S. airline, but a slump the next year required extensive cost cutting. The measures have helped the company to regain its strength, and in 1996 Delta was able to report a profit after four losing years.
Today, Delta is America's third-largest airline (after American and United Airlines), flying to 204 cities in 82 countries, and it leads the industry in shuttle service for the busy Northeast corridor. Looking to the future, Delta is concentrating on expanding shuttle services within the U.S. and on joining forces with smaller European carriers for discounted foreign service.
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Delta does not accept unsolicited resumes and requires job seekers to fill out applications available at Delta ticket offices and airline ticket counters. Operators at Delta's job hotline will provide information on job openings based on department or on geographic location, although Delta does occasionally advertise in newspaper like the Atlanta Journal-Constitution. Delta is always looking for customer service agents and flight attendants. Flight attendants must be at least 21 years old, have a high school diploma and a college degree or two years of work experience. Ticket agents must be able to type 30 words a minute, while ramp agents must have a valid drivers license and be able to lift 70 pounds.
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Employees say that Delta offers them "constant challenge" coupled with "stability," in spite of the layoffs that characterized the early 1990s. Delta's pay scale is "not impressive," but the travel benefits are. Not only do Delta employees receive free air travel for their families, but they receive certificates that they can use as gifts. Employees describe the corporate culture as "entrepreneurial" and "dynamic," qualities that they say the airline industry requires. While the promotion process is based on "seniority," entry-level employees say that the "rapid" growth of the company is creating "frequent opportunities for career development."
Human Resources
Air travel
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